Xbox 360 Anger

As you know I called in a service order on my xbox 360 almost two weeks ago. After waiting for a week for my box(which is suppose to be overnighted) I finally called. They said my order had been cancled but could provide no reason for it. So I told them I wanted to make a new repair order then, so they set that up. Right before the conversation was over I asked what address they were going to send it to. They replied they were going to send it to my home address. I made it clear and confirmed to the first lady that I wanted it sent to college(where I am, 4 hours from home), so I told them to change it. My battery on my phone died in the middle of the call so I called later that night and asked to confrim that the address had been changed. The guy did not know what to look at and initally quoted me my home address again. After being on hold and then being transfered I was finally told that yes, it was being sent to my college address. On tuesday I thought my box should of been here by now since I had called on friday. So I called and they said it had shipped that day, why so late I don't know but whatever. I get a call from my mom today. THEY SENT THE BOX TO MY HOUSE. Despite my many attempts to make sure it was sent here.

You would think they would have a file of all the times I've called them(over 20) in the past couple of months and that they would have my correct information. I've never talked to the same person twice when calling so it is annoying to explain the situation every single time. I've been put on hold for proably a total time of over an hour. I'm not sure if they need better record keeping, better employees, or a better system in place. They need a better something though.

The only reason they have my home address is because I needed to have them send my xbox to me at home over winter break when it broke the first time. So I called today and tried to fix the situation. They apologized and I was put on hold for quite some time why they tried to confirm with supervisor that everything was going ok. I had a group meeting to get to so I told them I would call them back later. The lady said that she had added a comment to my order so that whoever I talked to would know what was going on. Well that did not seem to be the case. Initially the guy said my home address again and I had to tell him to change it and then I asked him where it would now be shipped. Which he said it would be shipped here, I'll believe that when I see it.

I don't get mad on the phone. I don't have it in me to yell at people, but I like to vent when I'm off the phone. I will proably end up writing a nice letter to them. I did mention to her that I was paying for my xbox live every month and I've been unable to play my xbox 360 so I've been paying for nothing. She told me to call when my Xbox was fixed and bring up that issue then. Something needs to be done about this. Even though I won the xbox and last time I got some free stuff(proably on accident) I still get mad that it does not work. Right now I've won an expensive paper weight. I'll keep all of my readers updated.